Frequently Asked Questions

1. What products does MilanoSet offer?

MilanoSet offers a wide range of outdoor toys and family entertainment products, including playhouses, ride-on toys, RC cars, RC trucks, and swimming pools.

2. How long does shipping take?

Orders are typically processed within 1–3 business days and delivered within 5–10 business days, depending on your location.

3. Do you provide order tracking?

Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

4. What is your return policy?

We offer a 30-day return policy on eligible items. Products must be unused and returned in their original packaging.

5. Are your products safe for children?

Yes. We carefully select products that meet quality and safety standards to help ensure a safe and enjoyable experience for children and families.

6. What payment methods do you accept?

We accept major credit and debit cards as well as other secure payment methods available during checkout.

7. Can I cancel or modify my order?

If your order has not yet been processed, we may be able to cancel or modify it. Please contact our support team as soon as possible.

8. Do you ship internationally?

Shipping availability may vary by location. Please check the shipping options available at checkout or contact our support team for assistance.

9. What should I do if my item arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging.

10. How can I contact customer support?

You can reach our customer support team by emailing Support@milanoset.com. We aim to respond to all inquiries within 24–48 business hours.