Refund policy

Last Updated: June 2026

At MilanoSet, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns within 30 days of delivery for eligible items.

To qualify for a return, products must:

Be unused and in their original condition
Include all original packaging, accessories, manuals, and parts
Not show signs of wear, damage, or misuse
Be accompanied by proof of purchase or order number

Non-Returnable Items

The following items are generally not eligible for return:

Products that have been assembled, installed, or used
Customized or special-order items
Products damaged due to improper use or customer negligence
Clearance or final-sale items (where specified)

Return Process

To initiate a return, please contact our customer support team at:

Email: Support@milanoset.com
Phone: 424-441-6506

Please provide:

Your order number
The reason for the return
Photos of the item (if applicable)

Our team will review your request and provide return instructions.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to:

A damaged product
A defective item
An incorrect item shipped by MilanoSet

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include clear photographs of:

The product
The packaging
Any visible damage

We will work quickly to provide a replacement, store credit, or refund where appropriate.

Order Cancellations

Orders may be canceled before they are processed and shipped.

If your order has already been shipped, it cannot be canceled and must follow the standard return procedure once delivered.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless:

The item is defective
The item was damaged during transit
An incorrect item was received

We recommend using a trackable shipping service, as MilanoSet cannot guarantee receipt of returned packages.

Contact Information

MilanoSet
101 King's Cross Road, Greater London, WC1X 9LP, United Kingdom